Water Damage Restoration in Dallas, TX
Quick answer: for water damage restoration Dallas homeowners can call (214) 555-0100 and be connected with a local restoration company. Until help arrives, shut off the water at the main valve, stay away from wet outlets and move valuables out of the water.
This is an independent referral service, not a restoration contractor. The company you speak with gives the estimate and does the work.
The first 48 hours decide how much you lose
The EPA says mold usually will not grow if wet items are dried within 24 to 48 hours. That guideline is for clean water, such as a supply line or a washing machine hose. It is a rule of thumb, not a promise, so a crew still checks for mold. Read the EPA guidance
- Hours 0 to 2Make it safe, stop the source and take photos.
- By hour 24Get standing water out, lift wet carpet and pad, and start moving air if the water is clean.
- By hour 48Wet materials should be dry or removed. Past this point mold becomes possible, so have a crew check.
What to do in the first hour
Do these in order. The first two protect you, the rest protect your house.
- Make it safeDo not step into standing water if outlets, cords or appliances may be live. Turn off power at the breaker only if the panel is dry and you can reach it without standing in water. If you smell gas or see sparks, leave and call 911.
- Stop the waterClose the main shutoff valve, or the valve at the leaking fixture. If the water is coming from a main, meter or hydrant outside, Dallas residents can call 311 at any hour (City of Dallas water emergency numbers).
- Take photos and videoRecord every wet room, item and surface before you move anything. Your insurer will ask for this.
- Move what you canLift valuables, rugs and electronics out of the water. Put foil or blocks under furniture legs so wood and finishes do not stain.
- Remove water only if it is cleanIf the water came from a supply line or a roof leak and the area is safe, mop and wet-vacuum it. If it came from a sewer, a toilet or a flood, leave it to a crew. See sewage cleanup Dallas.
- Call your insurer and a crewReport the loss to your insurance company, and call (214) 555-0100 to be connected with a restoration company. The sooner drying starts, the less you have to throw away.
Water damage problems we connect callers with help for
Most calls start with one of these. If yours is not on the list, call anyway and describe what happened.
- Burst pipes and supply line leaks, including water heater failures and washing machine hoses
- Slab leaks and hidden leaks behind walls and under floors
- Roof leaks after hail, wind and heavy rain
- Dishwasher, refrigerator and air conditioner drain overflows
- Toilet and sink overflows
- Flooding after storms, covered on our flood cleanup Dallas page
- Sewage and drain backups, covered on our sewage cleanup Dallas page
- Homes in Fort Worth and nearby cities, covered on our water damage Fort Worth page
Why North Texas homes take on water
Water damage here comes from two directions: storms from above and freezes from below.
On March 4, 2026, DFW Airport recorded 1.55 inches of rain, a daily record that broke the mark set in 1937. Mesquite and Seagoville saw 4 to 8 inches, and crews made high-water rescues from homes, according to the Dallas Express.
On June 19, 2026, a flash flood warning covered Dallas, Collin and Denton counties, and Dallas Fire-Rescue sent all 59 of its fire engines to calls about vehicles in high water, as reported by the Dallas Express.
Cold snaps do the rest. After Winter Storm Uri in February 2021, the Texas Department of Insurance reported more than $8 billion in insured losses and more than 450,000 claims, much of it from water from broken pipes. Read the TDI summary.
Whatever the cause, the 48-hour clock above is the same.
What a professional crew does on a water damage job
Every job is different, but this is what you should expect to see.
- Inspect
- The crew checks how far the water traveled, using moisture meters and often a thermal camera, and finds the source if it is still running.
- Remove the water
- Pumps and wet vacuums pull out standing water. Wet carpet pad and soaked drywall or insulation that cannot dry are cut out and bagged.
- Dry
- Air movers and dehumidifiers often run for several days. The crew takes moisture readings each visit and keeps drying until walls and floors reach normal levels.
- Clean
- Hard surfaces and contents are cleaned. If the water was not clean, surfaces are also disinfected.
- Check for mold
- The crew looks for early growth and tells you what they find.
- Rebuild
- Replacing drywall, flooring and paint is often a separate step. Ask whether the same company does it.
Texas insurance and water damage, in plain words
This is how the Texas Department of Insurance describes it. Your policy is what counts, so call your agent.
Usually covered
- Sudden and accidental water damage, such as a burst pipe, an overflowing toilet or a broken washer hose
- Mold that develops on an item damaged in a covered loss
Usually not covered
- Gradual leaks and seepage, and mold that comes from them
- Flooding. Home policies do not cover floods, so you need a separate flood policy
Stop the water, start drying, take photos, and call your insurer. Do not make permanent repairs until the insurer has seen the damage, and expect to report hidden damage within days of finding it. Your insurer may deny a claim if you do not protect the property. Read the TDI guidance
Questions to ask any restoration company
These work for the company we connect you with and for any other company you call.
- Can I have a written estimate before work starts?
- Can you show proof of liability insurance?
- Which certifications do your technicians hold, and do you follow the IICRC S500 standard for water damage restoration?
- How will you document the drying? Ask for moisture readings, photos and daily notes.
- Who does the rebuild, you or another contractor?
- What am I signing? Read the whole contract, including any paragraph that lets the company deal with your insurer for you.
- Why are you asking for full payment before work begins? Be wary of that request.
How this referral line works
DFW Water Damage Help is an independent referral service. It has no crews, trucks or office you can visit.
When you call (214) 555-0100, your call is routed to a participating local restoration company. That company gives you the estimate, does the work and signs the contract with you. Participating companies pay us for referred calls, so calling costs you nothing extra.
We cannot promise response times, availability at every hour or any price, and we do not endorse one company over another. Calls may be recorded. Read more on our about and privacy pages.
Areas where we connect calls
Dallas, Plano, Irving, Garland, Richardson, Mesquite, Grand Prairie, Arlington, Carrollton, Lewisville, Frisco, McKinney, Allen, Rowlett, Rockwall, DeSoto, Duncanville, Addison and Denton, plus Fort Worth, Hurst, Euless, Bedford, North Richland Hills and Keller. Covered areas can change. If your call does not connect, call back in a few minutes. For a water main break or overflowing city sewer in Dallas, call 311 at any hour. Fort Worth residents: see water damage Fort Worth.
Questions about water damage
How much does water damage restoration cost in Dallas?
There is no single price. The cost depends on the kind of water (clean, gray or sewage), how large the area is, how many materials got wet, how long the water sat and how many days of drying equipment the job needs. Ask for a written estimate before work starts, and ask your insurer whether the loss may be covered. We do not set or quote prices.
Does homeowners insurance cover water damage in Texas?
Most homeowner and renter policies cover sudden and accidental water damage, such as a burst pipe or a broken washer hose, according to the Texas Department of Insurance. They usually do not cover gradual leaks, and they do not cover flooding. Flood damage needs a separate flood policy. Read your policy or call your agent.
Who do I call for water damage in Dallas?
For cleanup and drying, call a restoration company, or call (214) 555-0100 and we will connect you with one. If water is coming from a water main, meter or hydrant outside, or a city sewer main is overflowing, call Dallas 311 at any hour. For a leak inside your home, shut off the water at the main valve first.
How long does it take to dry out after water damage?
The EPA's goal is to dry wet items within 24 to 48 hours to prevent mold. Soaked walls and floors often take several days with drying equipment. A good crew takes moisture readings on each visit and keeps drying until the readings return to normal.
Is it safe to stay in a house with water damage?
It depends on the water and the power. Stay out of any area with live electricity near the water, a gas smell, or water that came from a sewer or a flood. The CDC warns that floodwater may contain sewage and says to keep children and pets out of affected areas until cleanup is done. If the water was clean and power is off in that area, many families stay in the dry rooms. Ask the crew.
Can I dry water damage myself?
Small clean-water spills, yes. The EPA suggests wet-vacuuming the water, lifting wet carpet and pad off the floor and blowing air over them. Call a professional if the water covers a large area, soaked into walls, has been there more than 48 hours, or came from a sewer or a flood.
What if mold has already started?
The EPA says mold growth may have occurred even if materials were dried within 48 hours, and that materials wet longer than that need different handling. Tell the crew when the water started so they can check for mold before walls are closed up.
Do you serve Fort Worth?
Calls from Fort Worth and nearby cities are connected the same way. See our page on water damage Fort Worth for local phone numbers and notices.
Official numbers worth saving
- 911Gas smell, electrical hazards or anyone in danger.
- Dallas 311Water main break, meter leak, clogged or overflowing sewer main, emergency water turn-off. Any hour. From outside city limits call 214-670-3111. Source
- 817-392-4477Fort Worth Water emergencies, option 1: water main breaks and sewer backups, any hour. Source
- 800-252-3439Texas Department of Insurance help line, for insurance questions after a loss.
Sources
Water in the house? Call now.
Free to call. You will be connected with a participating local restoration company.
(214) 555-0100